Dan Kendalls' Fluff

Opinion: The illusion of continuous improvement.

I gave a presentation recently on the nature of 'Quality'. One of the curveball questions was what is the difference between continuous and continual improvement.

Logically continuous improvement would be thought of as an unbroken chain and if I was todo some fancy yoga pose (can't do that I lack the flexibility) I could temporarily convince myself that continual improvement allows for introspective breaks.

HOWEVER, If you consider continuous improvement as a positive feedback loop (IT JUST WON'T STOP IMPROVING!!) then the actual improvement only took place at the start of the timeline and is simply paying dividends.

Realistically since all other improvement is guided the only type of improvement that truly exists is that which has had breaks however small to guide it.

Continuous improvement is a myth that only appears to exist from the outside looking in.